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  • Shaw Guide to Carpet Fibers

    A carpet's fiber gives you valuable information for selecting and caring for your carpet.

    Fiber is carpet's basic ingredient.

    The four basic fibers used in carpets today all have their individual strengths. Even more importantly, they all make excellent carpets. Your ultimate choice will be determined by the characteristics that are most important to you.

    Although some carpets are made of blends, most are made entirely of one of the following four fibers:

    Nylon

    Nylon is the most widely used carpet fiber. Though it has many strengths, the greatest is its...strength. Nylon is incredibly durable and resilient. Because of its resistance to matting and wear, you will never see a visibly worn carpet path in even the busiest spots of your home. Nylon carpet fiber is soft yet strong, shows color brilliantly, and cleans well. Though not inherently stain resistant, most nylons are treated with a stain-resist carpet treatment for protection against household spills and stains.

    Polypropylene (also called Olefin)

    The use of polypropylene in carpet has grown dramatically over the past ten years due to the popularity of Berber style loop carpets. Polypropylene is extremely resistant to stains, fading, and moisture. Polypropylene, a value-oriented fiber, is also notably colorfast because it is solution dyed, which means the color is added during production and not dyed later. The color is such an inherent part of the fiber that you can even clean polypropylene with bleach.

    Polyester

    The appreciation for polyester's versatility as a carpet fiber continues to grow. Polyester offers exceptional softness, making it ideal for thick, cut pile styles. Polyester is also naturally and permanently stain resistant and fade resistant. It has excellent color clarity, color retention, strength, and abrasion resistance. Carpets made from this fiber are easily cleaned and they resist water soluble stains.

    Wool

    The preeminent natural fiber, wool yields a soft, warm, comfortable feel. Although wool does not possess natural resistance to moisture or abrasion, it ages well and is easy to clean. Because it is the most expensive carpet fiber, wool is generally used only in luxury carpets and area rugs.

  • Shaw Guide to Carpet Construction and Styles

    Knowing All the Carpet Types Available Will Help You Make Your Choice

    The manufacturing of carpet--which can be described as sewing strands of yarn into a backing material--creates thousands of yarn loops.

    When the loops are cut, we create a CUT PILE carpet, often known as PLUSH.

    When the loops remain uncut, we create a LOOP carpet.

    These two options can be combined to create four CONSTRUCTION possibilities:

    [header clear=right]Saxony (Cut Pile) [img align=right]/images/article/665_cutpile.jpg[/img]When the loops are cut, you create a cut pile carpet.
    [header clear=right]Level Loop Berber (Loop Pile) [img align=right]/images/article/665_looppile.jpg[/img]When the loops remain uncut, you create a loop pile carpet.
    [header clear=right]Textured Berber (Patterned Loop) [img align=right]/images/article/665_patterned_loop.jpg[/img]When the loops remain uncut and the loops have multiple heights, the result is a patterned loop carpet.
    [header clear=right]Precision Cut/Uncut (Cut & Loop) [img align=right]/images/article/665_cutloop.jpg[/img]When cuts and loops are combined, you can create a wide range of patterns.

    In addition to CONSTRUCTION types, carpet products are also divided into the following eight STYLES.

    [header clear=right]Saxony (Cut Pile) Styles [img align=right]/images/article/665_plush.jpg[/img]

    Velvet (Smooth Saxony)

    This style of cut pile carpet is achieved when the tufts of yarn are sheared to a low, smooth pile height for uniform color and a formal look.

    Textured Saxony

    This popular style offers a smooth, level finish, but the yarns have more twist, which creates a less formal look.

    Frieze (Twist)

    The yarns in this style are even longer, creating a soft, comfortable, casual appearance.

    Shag

    The yarns in this style are even longer, creating a soft, comfortable, casual appearance.

    [header clear=right]Berber (Loop) Styles [img align=right]/images/article/665_loop1.jpg[/img]

    Level Loop (often called a Berber)

    In this style, all the loops are the same height. The dense, firm surface of a loop pile carpet makes it ideal for high-traffic areas.

    Patterned Loop

    The yarns in this style are also looped, but they are at two or three varying heights. The various heights can be arranged to create a wide range of patterns and textures.

    [header clear=right]Patterns [img align=right]/images/article/665_patterns1.jpg[/img]Pattern carpets beautifully blend loops and cuts in varying heights for dramatic, unique patterns, ranging from floral designs to geometric to pin-dot.

    [header clear=right]Prints [img align=right]/images/article/665_prints.jpg[/img]As the name suggests, these carpets feature a design printed directly onto the carpet for a stylish, often dramatic look.

  • Shaw Carpet Performance Rating Guide

    Comparing carpeting is easy with Shaw's carpet performance rating.

    [img]/images/SHAW-CRP/carpet_square.jpg[/img]
    On the label of every residential carpeting style, you'll find an easy-to-find, easy-to-understand "Performance Rating."

    The scale is from 1 to 5, and it represents the carpeting's ability to withstand extended wear. A perfect rating of 5 means that after rigorous, industry-standard testing, the carpeting maintained the appearance of brand new carpet.
    [img]/images/SHAW-CRP/performance_rating_b.jpg[/img]

    Shaw makes comparing carpets as simple as possible.

    A rating of 4.0 or above is considered outstanding. These carpets are recommended for heavy traffic locations, including family rooms and children's areas.

    A rating of 2.5 to 4.0 is predicted to provide normal durability. These carpets can be used in most home applications if properly maintained and cleaned.

    A rating below 2.5 should be considered for light to moderate traffic areas only, such as bedrooms.

    [img align=right]/images/SHAW-CRP/CarpetLiving09.jpg[/img]It's not practical to associate years with the carpeting durability rating. There are so many variable factors--area of the home, traffic patterns, number of inhabitants, level of proper maintenance, etc.--that what might be only 3 years of acceptable carpeting performance to one could be a lifetime to another.

    The carpet performance rating results from rigorous testing that conforms to industry standards. Some of the factors that determine a carpeting's performance rating include the following:

      [*]Face weight - More ounces per square yard is better.
      [*]Twist - Higher twist helps resist crushing & matting
      [*]Density - Higher density improves comfort and performance
  • Somerset Hardwood FAQ

    How do I maintain my Somerset Floor?

    See Somerset Options Care and Maintenance section for complete floor care information.

    Why choose hardwood flooring versus other types of floor covering?

    Consider these facts:

      [*]A real hardwood floor will last the life of the home, and can be re-finished multiple times as needed. Most other types of flooring will be replaced every 5 to 7 years. Therefore, when considering the life-cycle cost of different types of flooring, hardwood actually ends up being less expensive in most cases. If bought with a new home, for example, hardwood flooring will still be in service at the end of a 30 year mortgage, while most other flooring will have been replaced approximately 5 times. With carpet, for example, you're still paying for the carpet that was installed when the house was built, as well as any replacement flooring usually financed on credit cards.
      [*]Hardwood floors add between 2 and 10 percent to the value of a home offered for re-sale, according to a survey of the National Association of Realtors. Just look in the real estate ads; if a home has hardwood flooring, it's noted in the listing because realtors know hardwood floors are in demand and will help sell the home.
      [*]Increased concern for their health has brought many people to hardwood flooring. The medical community is on record in favor of hard surface flooring, since carpet is the primary culprit in harboring dust and dust mites in the home or office. One doctor recently even wrote a patient with allergy problems a prescription for a hardwood floor.
      [*]Hardwood is clearly the trend in flooring design, with many innovative products now available from which to choose.

    Should you choose pre-finished or site finished hardwood flooring?

      [*]Pre-finished hardwood offers a virtually flawless finish, a harder finish than site finished flooring, faster installation time, and a much cleaner installation process compared to having a floor sanded in the home. It is available in a wide variety of species, widths, and colors. A slightly eased, or beveled edge between the boards allows the flooring to be installed over imperfect sub-flooring. Somerset pre-finished hardwood flooring can be re-finished and/or re-coated as needed for a lifetime of beauty and service. If a single piece of flooring ever requires replacement due to damage, this procedure is simple and fast for a flooring professional to accomplish with minimal blending of color between new and old flooring with most species.
      [*]Site finished hardwood offers unlimited color and gloss choices, and is sanded smooth so there is no beveled edge or small groove between the boards. However, do not be fooled into thinking a site finish "seals" the joints between the boards permanently, as the natural expansion and contraction of the floor throughout it's life causes these joints to open and close on a seasonal basis.

    Why choose Somerset Hardwood flooring?

      [*]You "get what you pay for" in hardwood flooring. A quality hardwood floor will offer a lifetime of beauty and service, and good return on your investment whether for your own enjoyment or re-sale value.
      [*]Somerset Flooring is produced from 100% Appalachian hardwood (except imported species), milled on state-of-the-art machinery, and pre-finished products are finished with the most durable finish currently available on hardwood flooring. Professional flooring mechanics appreciate the Somerset brand for it's dependable, consistent grading and milling qualities to help them better satisfy their clients.

    Is Somerset Hardwood Flooring recommended for kitchens?

    The kitchen is one of the most popular rooms in the home for a hardwood floor. However, as the kitchen tends to be the highest traffic area in most homes, it is recommended that you use non-rubber backed mats in front of the sink, refrigerator, and stove (pivot points). Any spills should be wiped dry as soon as possible. Chair legs should have felt tipped glides, and the felt should be maintained.

    What about Somerset Hardwood Flooring and pets?

    As a rule, the larger and/or more active the pet, the more damage potential exists. Pet claws can scratch any hardwood floor finish, and are not covered under the terms of the warranty.

    How many coats of finish does Somerset Hardwood Flooring have?

    A high number of coats or finish does not equate to finish thickness or durability. Somerset applies one of the thickest finishes in the industry, and the finish consists of the most durable type of coating currently available.If your question wasn't answered, please send us an e-mail here. We thank you for visiting our site.

  • Somerset Hardwood: The Nature of Wood

    The patterns and color variations in a living tree are like all of nature — never repeated. Naturally occurring wood characteristics such as mineral streaks, knots, and variations in grain and color are to be expected and are not considered defects in your flooring.

    Also, just as your skin changes color with exposure to Ultraviolet light, wood, too, will change color and develop a deeper, rich patina with exposure to light, as well as with age. This is true for all hardwoods, and some species are more susceptible to color change than others — notably American cherry and exotic species. Please take this into consideration when making your species and color choices.

    Any display samples you view prior to purchase will have been exposed to varying degrees and types of light, and, therefore, may differ in color from your new flooring when it comes out of the box and is newly installed.

    A final note: We take pride in providing you with beautiful and informative print materials, and take great care to depict our flooring realistically (we install it right out of the cartons in the rooms we photograph). However, because of the natural characteristics of wood and the limitations of commercial printing, your newly installed Somerset floor will vary from any pictures and/or samples shown.

    Ultimately, the natural beauty of wood means that your new floor will make a one-of-a-kind statement in your home.

  • Somerset Hardwood Warranty: Our Commitment to the Customer

    We feel that no other hardwood flooring in the industry is manufactured to higher quality standards than a Somerset hardwood floor. The warranties described below are given to the original purchaser and are SUBJECT TO THE PROCEDURES, LIMITATIONS, DISCLAIMERS AND EXCLUSIONS SET FORTH HEREIN. The warranties cover only approved product applications as recommended by Somerset Hardwood Flooring and are effective on hardwood flooring purchased after January 1, 2003.

    Lifetime Structural Integrity Warranty

    Somerset warrants, to the original purchaser, that its products, in their original manufactured condition, will be free from manufacturing defects in milling, dimension, and grade for the lifetime of the floor. Structural integrity does not cover the normal expansion and contraction that solid wood floors may experience between boards at different times during the year. If minor separations do occur, they are not covered by this warranty. Cupping or crowning due to excessive moisture or humidity is not covered by this warranty.

    25-Year Finish Wear Layer Warranty: Natural, Exotic and Color Collection Flooring

    Somerset warrants, to the original purchaser, that its surface wear layer will not wear through or separate from the wood for 25 years, from the original date of purchase, on all prefinished products in the Natural Collection™, Color Collection™, and Exotic Collection™ when used in normal residential traffic conditions.

    10-Year Finish Wear Layer Warranty: Value Collection Flooring

    Somerset warrants, to the original purchaser, that its surface wear layer will not wear through or separate from the wood for 10 years, from the original date of purchase, on all prefinished products in the Value Collection™ when used in normal residential traffic conditions.

    We recommend using Somerset Floor Care products to maintain the beauty of your floor. The use of other products not formulated for your Somerset floor may damage your floor and void the warranty.

    Somerset Warranty Exclusions

    The patterns and color variations created in a living tree are like all of nature - never repeated. Naturally occurring wood characteristics such as mineral streaks, knots, variations in grain and color, are not considered defects. Your newly installed floor will vary from samples or pictures shown — this variation is not covered by our warranty. Also, species, age, character and exposure to sunlight may keep new or replacement flooring from matching existing flooring or samples. Because hardwood flooring is a natural product, it will expand and contract due to seasonal moisture level changes. All wood flooring will undergo natural color changes due to the effects of sunlight and/or Ultraviolet light and these changes are not covered by our warranty. Area rugs and other furnishings should be moved occasionally as they block sunlight and may give the appearance of discoloration under the rug. This is not a product defect.

    Somerset warranties exclude indentations, scratches, or damages caused by misuse, negligence, accidents, fire, erosion, insects, pets, shoes, pebbles, sand, other abrasives, failure to follow all manufacturer's specific written installation instructions, lack of proper maintenance, insufficient protection on furniture, and misuse or improper alterations of the original manufactured product. Damage due to water and/or moisture, including, but not limited to damage resulting from broken or leaking pipes, wet mopping, weather conditions or natural disasters, is excluded from Somerset warranties.

    Gloss reduction is not considered surface wear, therefore it is not covered under this warranty. No warranties apply to cabin, off-grade, or any other products not included in the products specifically outlined in the warranty.

    This writing is the complete and exclusive statement of the warranty, and is in lieu of all other expressed and/or statutory warranties. Somerset assumes no liability for incidental or consequential damages. However, some states do not allow the exclusion of limitation of incidental or consequential damages, so this exclusion may not apply to you. This warranty gives you specific legal rights and you may have other rights as they vary from state to state.

    Claims Information

    In the unlikely event that any portion of your Somerset floor should fail with respect to the provisions of the warranties, Somerset Hardwood Flooring, at its sole option, to the original purchaser, will repair, refinish, or replace such portion, at no cost to you, with the same product of equal value. In the unlikely event that Somerset is not able to correct the failure after a reasonable number of attempts, Somerset will refund, if requested, the purchase price for that portion of the floor that fails.

    To file a claim, first contact the Somerset retailer where the original purchase was made. If the retailer is unable to satisfy the claim, contact by letter Somerset Hardwood Flooring, P.O. Box 1355, Somerset, KY 42502, Attn: Claims Department. Claims must be filed within the warranty coverage period with information verifying date of purchase, such as the sales receipt for the flooring. Somerset Hardwood Flooring reserves the right to have it or its representative inspect the floor and remove samples for technical analysis.

  • Somerset Hardwood Installation Instructions

    [inset]Installer Responsibility: Somerset recommends its products be installed by a qualified hardwood flooring specialist. Many important decisions affecting the performance and appearance of the installed floor must be made on the installation site, and therefore are the responsibility of the installer and/or owner. These include, but are not limited to, complete evaluation of site conditions including moisture testing of the site and flooring, acclimation of flooring to proper site conditions, site preparation, flooring layout, milling, grade and color, proper installation methods, and clean up. DO NOT INSTALL any flooring if there is any question as to acceptability. INSTALLATION OF FLOORING CONSTITUTES ACCEPTANCE. Additional installation information can be obtained from the National Wood Flooring Association at [url=www.nwfa.org t=_blank]www.nwfa.org[/url], or the National Wood Flooring Manufacturing Association at [url=http://www.nofma.org t=_blank]www.nofma.org[/url].[/inset]

    Site Conditions, Handling, and Storage

    Somerset 3/4" solid flooring should be installed on or above grade only. Never install below grade.

    Somerset floors must be installed after all other construction that may affect them has been completed.

    Keep flooring dry at all times. Provide good air circulation around pallets, bundles, or cartons. Do not stack flooring bundles or cartons more than three layers high.

    Factory finished flooring is finished wood work, and should be handled with care to avoid damaged edges, corners, etc.

    Permanent HVAC must be in operation before, during, and after installation. A temperature of 70 degrees F +/- 10 degrees and a relative humidity between 35-55% is recommended. Before beginning installation, flooring must be acclimated a minimum of three to five days. More time may be required if the sub-floor and finished floor moisture contents are not within acceptable ranges (see sub-floor types and conditions).

    Moisture is the most critical of all factors. Confirm proper drainage exists around the structure. In crawl spaces, exposed earth must be fully covered with minimum 6-mil polyethylene sheeting. Crawl space vents must be open at all times, and must equal at least 1.5% of the total square footage of the crawl space. Basements must be dry and remain dry.

    Heating units or un-insulated ductwork close to the flooring or sub-floor may cause "hot spots" which must be eliminated prior to installation.

    Sub-Floor Types And Conditions

    Wood:

    Exterior Plywood or OSB (oriented strand board) is recommended. The subfloor must be dry (within 4% of hardwood flooring moisture content for strip flooring, 2% if flooring is 4" or wider). Minimum single layer sub-floor thickness is 5/8" on 16" o.c. joists. The flooring must run perpendicular to the floor joists, or additional sub-floor thickness is required. Refer to the NWFA for more details.

    Concrete:

    Somerset hardwood flooring may be installed over concrete slab foundations by first installing a sub-floor or screed system. See NWFA installation instructions for specific details.

    Radiant Heat:

    Only 2-1/4" and 3" Somerset hardwood flooring may be installed over modern radiant heat systems. We do not recommend wider planks (4"+) be installed over radiant heat. For more specific guidelines, please consult the NWFA.

    Installation

    Preparation

    The sub-floor must be clean, dry, flat (within 3/16" in 10'), and structurally sound. Sand any joints that are not flush. Fasten any loose boards or panels.

    Always allow 3/4" expansion space between the wood flooring and any walls or other vertical objects. Undercut any door jambs, casing, drywall or moldings as needed. A clearance of 1/16" above the floor is recommended so the floor fits underneath and allows for proper expansion space.

    Over the sub-floor apply 15 lb. building felt, overlapped 4" at the seams. After the felt has been applied, mark joist locations with a chalk line to assist in achieving the proper nailing schedule.

    Layout

    Where possible lay the floor parallel to the longest direction of the room, but always across the floor joists unless special sub-floor conditions are met (see wood sub-floors). While each job is unique, it is always best to establish a primary line for the entire job (usually through the longest continuous area on the job) and reference all flooring layout from that line.

    Always rack to avoid clustered joints and repeating patterns. Work simultaneously from several cartons to achieve good color distribution.

    Fastening

    Use caution to avoid edge and face damage during installation. Special footer plates are available for most flooring tools to protect factory finished flooring faces and edges.

    Use backer boards of 1/2" plywood ripped to an appropriate width to establish straight lines. Backer boards should be screwed securely to the sub floor and into floor joists, and carefully aligned with starter lines.

    We recommend 2" fasteners (cleat or staple) unless installing over plywood attached to concrete, where 1-1/2" fasteners should be used to avoid penetrating the moisture barrier. Fastening should follow a standard NOFMA nailing schedule (8" to 10" spacing, and 2" to 3" from ends of boards).

    Face nail only as required with 7d or 8d flooring nails or cleats on 10" centers, 1/2" to 3/4" from the groove and 3-4" from each end. Pre-drilling the nail holes helps prevent splitting. Face nails need to be counter sunk and covered by molding or filled with matching filler. Blind nail by hand wherever possible to avoid face nails until you are clear of walls or obstructions.

    When installing plank 4" and wider, it is advisable to use both adhesive and fasteners to minimize movement. Omit the 15 lb. felt when installing with adhesives. Use a quality urethane flooring adhesive, and either full spread or apply beads of adhesive on approximately 6" centers. Follow the adhesive manufacturers recommendations for spread rates, trowel notch size, etc. Dry rack 8 to 10 rows, then mark the sub-floor only as far as flooring has been racked, spread adhesive, then install into the adhesive and fasten. Avoid allowing urethane adhesive residue to dry on the face of the flooring. Special cleaners are available (from the adhesive mfgr.) to clean off any residue. More aggressive solvents may cut into the finish, so test any cleaner for finish compatibility before using it on installed flooring.

    Finishing Touches

    Cut ends on hand scraped flooring should be pillowed to blend with 100 grit abrasives and blended with wax as needed.

    Somerset offers five standard molding profiles factory finished to blend with your Somerset wood floor. These moldings will address most trim and transition situations quickly and cost effectively, and should be ordered with the flooring to avoid needless delays in closing.

    Fill any nail holes or small cracks with the proper filler (Somerset Touch-Up Kits are available). Leave the touch up kit with your customer for their use as needed.

    Clean the floor thoroughly and remove all scraps and debris. Leave care and maintenance information for the consumer. A Somerset floor care kit makes a good closing gift, and starts them on the right maintenance program.

    Wax finished hand scraped flooring should be buffed after installation to remove scuffs.

    Note: Applying additional finish over the factory finish may cause problems and does not improve durability or seal the joints. Since this is totally out of Somerset's control, any materials used that are not recommended by Somerset Hardwood Flooring will void your warranty.

    If you have questions about proper installation, contact your nearest Somerset distributor or the National Wood Flooring Manufacturers Association ([url=http://www.nofma.org t=_blank]www.nofma.org[/url]).

    SOMERSET HARDWOOD FLOORING
    A DIVISION OF SOMERSET WOOD PRODUCTS
    P.O. BOX 1355
    SOMERSET, KENTUCKY 42502

    [inset]NO WARRANTIES APPLY TO ANY PRODUCTS NOT SPECIFICALLY ADDRESSED IN SOMERSET'S WRITTEN WARRANTY DOCUMENT.[/inset]

    Thank you for choosing Somerset Brand wood flooring products.

  • Somerset Hardwood NatureShield Finish Care and Maintenance Information

    Routine Care

      [*]Sweep or vacuum your hardwood floor on a regular basis just as you would any floor covering
      [*]Food spills should be wiped up with a moist cloth, then dried
      [*]Wipe up liquid spills immediately with a clean dry cloth. Some buffing may be required to restore luster
      [*]Do not use oil soaps
      [*]Do not wet or damp mop wax finished floors

    Somerset's Specially-Formulated Care Products

    We recommend the use of Briwax brand wax and maintenance products. Tudor brown color wax should be used for all Somerset Hand Scraped floors, except for Maple, which takes Golden Oak color wax. Application of this wax never creates a build-up. For information regarding purchase/availability in your area, please visit www.briwax.com.

    Preventive Care

    Hardwood flooring, unlike other types of floor coverings can be kept looking new with a minimum amount of effort. To protect against damage, just follow some basic, common sense guidelines. If your floor happens to get damaged, don't panic. One of the benefits of wood flooring is that because it is a natural flooring material, it can be repaired and/or re-coated to look just like new.

    Protect Your Floor with Rugs and Mats

    Don't allow dirt and grit to be tracked on your floor. Place doormats at all door entrances to trap dirt. Dirt and grit are a floor's worst enemy. Make sure you keep doormats and rugs clean.

    Use the Right Cleaning and Maintenance Products

    Make sure to follow all instructions and use recommended maintenance products. Do not use household dusting products, because they can cause your floor to become slick and may damage the finish.

    Use Furniture Protectors

    To avoid scratching and damaging the floor's surface, place self-adhesive felt furniture pads or other protective pads such as gray rubber non-marking casters on chair and table legs and any other furniture surface that could possibly cause damage when moved across the floor. Be sure to keep the pads clean and free of grit and dirt. Don't use ball-type casters or casters made of hard materials such as plastic or metal — these can damage your floor.

    Watch Your Shoes

    Make sure the heels of your shoes are in good repair — especially high heels. Heels that are missing their caps or are worn through exposing metal or other abrasive surfaces can cause scratches and dents on any floor's surface. And, of course, never walk across your floor in shoes that have cleats or spikes.

    Wood and Water Don't Mix

    Never allow water to stand on a hardwood floor. A slightly damp mop or rag may be used for clean-up, but the floor should be dried thoroughly afterward and no excessive water should be present on the floor.

    Protect from Spills in the Kitchen

    Place rugs or mats in areas that are prone to spills, such as in front of the sink, refrigerator and stove. Cotton mats are recommended because they're easily cleanable. Mats with rubber backings can trap moisture on the floor and cause damage.

    Move Area Rugs Regularly

    When exposed to ultraviolet (sun) light, wood's natural oxidizing properties can cause the color of your floor and finish to change, taking on an age-worn patina. To keep a consistent color across your floor, rotate area rugs on a regular basis and use window coverings to protect against sun exposure.

    Maintenance and Repairs

    Adhesive Residue

    Adhesive residue from installation on the face should be avoided as much as possible. Removal of such residue will vary depending on the type of adhesive used. Be cautioned that use of more aggressive solvents such as lacquer thinner may remove most of the finish and require more extensive re-waxing to correct.

    Chewing Gum

    Chewing gum can be hardened with ice, then scraped up with a putty knife.

    Marks and Stains

    Many marks and stains can be removed with mineral spirits and re-waxed as needed.

    White Spots

    To remove white spots from water spills, rub with fine (0000) steel wool and mineral spirits. Re-wax that area as needed.

    Dark Spots or Heel Marks

    Dark spots or heel marks should be treated the same as white spots.

    Grease

    Grease can be removed by waxing the area, as solvent in the wax cuts grease.

    Burns

    Burns can be buffed out with fine (0000) steel wood and re-waxed.

    Heavy Traffic Areas

    Heavy traffic areas can be buffed back to luster as needed, and new wax will blend in the the old.

    Minor Scratches and Indentations

    Minor scratches and indentations are easily buffed and blended in, adding character to the floor. Add wax as needed to cover any exposed wood.

    Deeper Scratches

    Deeper scratches can be scraped much as the floor was originally to "feather" out the scratch then oil and re-wax. This should be done professionally, but the floor is not ruined.

    Lightening Dark Waxed Floors

    Dark waxed floors can actually be lightened by an application of a lighter color wax. The new wax will blend with the old and lighten the floor. If this is not the intent, be sure to use the same color wax for rework.

    Waxing the Entire Floor

    Occasional waxing of the entire floor may be required, but can be done quickly with a conventional floor buffer. A professional floor finisher can provide this service.

    By properly caring for your floor and following basic preventative maintenance tips and common sense, you can keep your floor looking new for years.

    When you make a decision to purchase Somerset Hardwood Flooring, you are making an investment that will last the lifetime of your home, giving you many years of enjoyment and adding value to your home.

  • Somerset Hardwood Ultimate Finish Care and Maintenance Information

    Routine Care

      [*]Sweep or vacuum your hardwood floor on a regular basis (about once a week) just as you would any floor covering.
      [*]Clean up spills with Somerset's Ultimate Wood Floor Cleaner which is specially formulated for the Ultimate finish. This product should also be used for general cleaning, as needed.
      [*]Keep your finish looking new with Somerset's Ultimate Restorer. Used as needed, the Ultimate Restorer restores luster to the floor's finish and gives it added protection.

    Repair/Refinishing

    Minor surface scratches can be easily repaired using the Somerset Touch-Up Kit designed for your floor color. Touch-Up Kits are available from the dealer or installer from whom you purchased your Somerset Options floor. Floors that have been damaged from years of wear and tear or neglect can be restored to their original beauty by sanding, staining and refinishing. For best results, we recommend this be done by a professional wood flooring refinisher. If your decorating needs change over the years, your floor can be refinished to a new color to complement your new decor. Again, we recommend this be done by a professional wood flooring refinisher. By properly caring for your floor and following basic preventative maintenance tips and common sense, you can keep your floor looking new for years, delaying and possibly eliminating the need for major refinishing or repair. When you make the decision to purchase Somerset Hardwood Flooring, you are making an investment that will last the lifetime of your home, giving you many years of enjoyment and adding value to your home.

    Somerset's Specially-Formulated Care Products

    We recommend using Somerset Floor Care Products to maintain the beauty of your floor. Somerset's Ultimate Wood Floor Cleaner™ and Ultimate Wood Floor Restorer™ have been developed to protect and maintain the Ultimate™ finish. These care and maintenance products have been specially-formulated for the easy cleaning and care of flooring in Somerset's Color, Natural, Exotic and Value Collections. The use of other products not formulated for your Somerset floor may damage your floor and void the warranty (see warranty brochure for details).

    Preventative Care

    Hardwood flooring, unlike other types of floor coverings can be kept looking new, regardless of wear, with a minimum amount of effort. To protect against damage, just follow some basic, common sense guidelines. If your floor happens to get damaged, don't panic. One of the benefits of wood flooring is that because it is a natural flooring material, it can be repaired and/or refinished to look just like new. Adhering to the following preventative care guidelines will lengthen the time between (and perhaps even eliminate the need for) major renovation or restoration such as recoating or refinishing.

    Protect Your Floor with Rugs and Mats

    Don't allow dirt and grit to be tracked on your floor. Place door mats at all door entrances to trap dirt. Dirt and grit are a floor's worst enemy. Make sure you keep door mats and rugs clean.

    Use the Right Cleaning and Maintenance Products

    Make sure you follow all product labels and use only products designed for wood floors. A damp mop may be used for clean-up, but don't use excessive water that can stand on your floor. Sweep, dust-mop or vacuum your floor regularly, but do not use household dusting products, because they can cause your floor to become slick and may damage the finish. The use of Somerset's specially-formulated Ultimate™ care products will ensure that your floor is properly maintained.

    Use Furniture Protectors

    To avoid scratching and damaging the floor's surface, place self-adhesive felt furniture pads or other protective pads such as grey rubber non-marking casters on chair and table legs and any other furniture surface that could possible cause damage when moved across the floor. Be sure to keep the pads clean and free of grit and dirt. Don't use ball-type casters or casters made of hard materials such as plastic or metal — these can damage your floor.

    Watch Your Shoes

    Make sure the heels of your shoes are in good repair — especially high heels. Heels that are missing their caps or are worn through exposing metal or other abrasive surfaces can cause scratches and dents on any floor's surface. And, of course, never walk across your floor in shoes that have cleats or spikes.

    Wood and Water Don't Mix

    Never allow water to stand on a hardwood floor for any length of time. Also, don't ever pour water on your floor — it can cause damage to the wood's structure and to the finish. A slightly damp mop or rag may be used for clean-up, but the floor should be dried thoroughly afterward and no excessive water should be present on the floor.

    Protect from Spills in the Kitchen

    Place rugs or mats in areas that are prone to spills, such as in front of the sink, refrigerator and stove. Cotton mats are recommended because they're easily cleanable. Mats with rubber backings can trap moisture on the floor and cause damage.

    Move Area Rugs Regularly

    When exposed to ultraviolet (sun) light, wood's natural oxidizing properties can cause the color of your floor and finish to change, taking on an age-worn patina. To keep a consistent color across your floor, rotate area rugs on a regular basis and use window coverings to protect against sun exposure.

  • Medallion Hardwood FAQ

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  • Can I damp-mop my floor?
    No. Use Medallion Hardwood's PermaWear™ cleaner or another cleaner specifically designed for use on polyurethane finished floors. Never use water and/or household cleaners on your Medallion Hardwood floor. Use of water can damage the beauty of your finish and the wood. We do not recommend the use of soaps or other household type cleaners.
  • Can I wax my Medallion Hardwood Floor?
    No. It is not necessary to wax your Medallion Hardwood Floor. In fact, because our PermaWear™ finish is designed not to be waxed, Wax will actually sit on top of the surface without penetrating the wood. Once applied, it is extremely difficult to remove. Applying wax or restorers will void your warranty.
  • What can I do when my floor begins to show traffic patterns?
    Medallion's PermaWear™ finish is a new generation finish that keeps it's "like new" look more than 100% longer than traditional polyurethane finishes. However, after a number of years, you may begin to notice some patterns in your floor where you have your highest traffic. When this occurs, contact your local hardwood flooring professional regarding a "screen and recoat". This process involves "roughing up" the surface of your existing floor and applying a new coat of finish over the dull areas. Once completed, your floor will look as good as new.
  • Can I sand and refinish my Medallion Hardwood Floor?
    Yes. Our solid hardwood floors are made of 3/4" thick solid wood. An experienced professional can sand and refinish your solid floors many times. However, if you simply want a new finish wear layer, we recommend screening and recoating. A sand and refinish is best when you want to change the color of your floor. However, after a number of years, you may begin to notice some patterns in your floor where you have your highest traffic. When this occurs, contact your local hardwood flooring professional regarding a "screen and recoat". This process involves "roughing up" the surface of your existing floor and applying a new coat of finish over the dull areas. Once completed, your floor will look as good as new. Our engineered products can be screened with a special pad and refinished.
  • Where can I install Medallion Hardwood Floors?
    Our solid products are designed to be installed anywhere in your home that is on or above grade level, except for full bathrooms. Our engineered products are designed to be installed anywhere in your home on any grade level, except full bathrooms.
  • Are factory finished floors better than site finished floors?
    It depends. It really is based on personal preference. Site-finished floors are sanded and finished once they are installed. This does allow a homeowner to custom formulate the exact stain color they desire. Hence, site finished floors offer a wider color selection. However, finishing on sight has some inherent issues such as dust in the finish, sander swirls, or uneven stain color. Most of these issues are resolved by choosing the right professional contractor. Factory finished floors offer more durable finishes and they are easier to repair should your floor ever become damaged. Additionally, factory finished floors normally have more consistent finishes because of a controlled manufacturing environment.
  • What is the difference between solid wood floors and engineered wood floors?
    Solid wood floors from Medallion are made from 3/4" solid wood. Typically solid wood floors are used on crawl space construction (although they are very suitable for concrete slabs-see solid installation instructions) and they must be used for on grade or above grade construction only. Solid wood floors should be nailed or stapled to the sub floor. Solid wood floors can also add structure and stability to your home and can be refinished many times providing a lifetime of service if maintained and cared for properly.

    Engineered wood floors are sheets of veneered plywood cut into strips or planks with a veneer face. Typically, engineered floors are used on concrete slabs (although they are very suitable for crawlspace construction-see engineered installation instructions) and they can be used on construction sites that are any grade. Engineered floors can be glued, stapled, or nailed depending on sub floor type.

  • What are natural characteristics in my floor?
    Natural characteristics add beauty to your hardwood floor. Man has tried forever to duplicate Mother Nature, but it cannot be done. The natural characteristics of wood include the grain pattern, different shading of color and knots of different sizes. They are a result of the growth of a particular species and are influenced by sunlight, soil and climate. Minerals can appear in several forms such as light gray streaks across a board to black lines in the grain.
  • Can you nail down a Medallion Floor?
    Yes. Our solid products are designed for nails or staples only. Please read your solid installation instructions carefully before installing your floor. Engineered floors can be nailed, stapled, or glued depending on sub floor type. Please read your engineered installation instructions carefully before installing your floor.
  • How Do I Install my Medallion Floor?
    Follow our installation instructions for the product you have purchased.

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